FAQ

GENERAL

Where is Biella Vintage Jewelry Made?

Our jewelry is designed in Australia and crafted with care by our trusted partners across the globe, ensuring a blend of quality and ethical production.

Is Biella Vintage Ethical and Sustainable?

At Biella Vintage, we prioritize sustainability and ethical practices. Our pieces are produced in small batches to minimize environmental impact, and we ensure our suppliers adhere to ethical standards.

How Should I Care for My Biella Vintage Pieces?

To maintain the beauty and longevity of your jewelry, please refer to our Jewelry Care Guide.

Do You Have a Size Guide?

Yes, we offer detailed size guides for our rings, bracelets, and necklaces. Please visit our Size Guide page for more information.

SHIPPING

How Much Does Shipping Cost?

Shipping costs vary based on your location and the selected shipping method. You can view the available options and their costs at checkout.

How Long Does Shipping Take? 

Orders are processed within 1-3 business days. Shipping times vary according to your location and usually take 5-10 business days.

Please note: Processing times may be longer during peak periods.

Do You Ship Internationally?

Yes, we offer global shipping to various destinations. International shipping options are available at checkout.

 

Will I Pay Duties and Taxes?

Import taxes and duties are determined by your country's regulations and are not covered by Biella Vintage. Please familiarize yourself with your local tax and duty policies before placing an order.

RETURNS

What is Your Return Policy?

We accept returns and exchanges within 10 days of receiving your item. Items must be unworn, in original condition, and include all packaging. To initiate a return, please contact us at hello@biellavintage.com.

Note: Sale items are final and cannot be returned or exchanged.

What is Your Return Policy for Earrings?

Due to hygiene reasons, we cannot accept returns for earrings unless they are defective. We appreciate your understanding.

How Do I Process a Return?

To initiate a return, email us at hello@biellavintage.com with your order number and reason for return. Our team will provide you with the return address and instructions. Please arrange shipment back to us within 7 days of receiving our response. Customers are responsible for return shipping costs.