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Shipping

How long does shipping take?

Will I get a tracking number?

What if I entered the wrong address?

I need help tracking my order

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What if my order has been returned to sender?

Returns / Exchanges

What is our returns / exchanges policy?

Faulty items

Can I cancel my order?

Payments

Biella Vintage Jewellery Box

What is the Biella Vintage Jewellery Box?

How does it work?

Managing my subscription

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Jewellery

Materials

Caring for your jewels

Jewellery Allergies

Ring Sizes

How to measure your ring size

Gift cards

How do I redeem my Gift Card?

When does my Gift Card expire?

Disclaimer

Disclaimer