Please see our FAQ page for more information

 Sustainable shipping:

We believe it is important to be able to offer you the best quality items at affordable prices, as well as FREE standard shipping, while minimising our carbon footprint. It is known that express or next day shipping are large contributors to the carbon emissions worldwide and the climate crisis. While standard shipping is a little longer then express, we think it is an important step in lowering our carbon footprint and impact on the environment. 

Thank you for supporting sustainability.

 

How much is worldwide shipping?

We provide FREE worldwide standard shipping

How long does shipping take?

Please see below the advised timeframes for worldwide shipping:

USA: 5-13 days 
Australia: 5-15 days 
Canada: 7-17 days 
South Africa: 38-57 days 
Rest of World: 10-20 days

All orders are dispatched same day from our warehouse in China.
 

Will I get a tracking number?

All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

What if I entered the wrong address?

If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavour to correct it prior to dispatch.

Please contact hello@biellavintage.com with the correct details and order number.

Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

 

Please don't hesitate to contact our customer service team hello@biellavintage.com if you have any questions or concerns. We are here to help.