Please see our FAQ page for more information

'GREEN' shipping:
We think it is important to be able to offer you the best quality at affordable prices, as well as FREE standard shipping. While standard shipping is a little longer then express, we think it is an important step in lowering our carbon footprint and impact on the environment.
Thank you for supporting sustainability.
When will my order be shipped?
All orders are processed and fulfilled within 24 hours. 
How much is shipping?
We provide free 'green' worldwide standard shipping on regular orders.

How long does shipping take?

Please see below the advised timeframes for worldwide shipping:
USA: 5-13 days 
Australia: 5-15 days 
Canada: 7-17 days 
South Africa: 38-57 days 
Rest of World: 10-20 days

Average delivery time is used as a guide for delivery. Please track your order via the tracking link provided. All orders are dispatched within 24 hours from our warehouse. On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact your local delivery service to assist you.

All orders are dispatched same day from our warehouse in China.
 
Will I get a tracking number?
All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.
Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

How can I track my order?

Please allow up to 5 business days for the tracking code to activate.

Please use the tracking link provided on the shipping confirmation email to track your order. You can also track your parcel by entering your tracking code into your local delivery couriers track and trace system.

What if I entered the wrong address?
If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavour to correct it prior to dispatch.
Please contact hello@biellavintage.com with the correct details and order number.
Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 
*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.
Order tracking - Marked as delivered but cannot locate parcel:
If your order has been marked as delivered but you cannot locate it please contact your local delivery service immediately. It is your responsibility to lodge a report with your local delivery service in this circumstance.

We do not process refunds for orders marked as delivered.

Order tracking - Marked as 'failed delivery attempt':
If your tracking is marked as a 'failed delivery attempt' it usually means they were unable to leave your parcel in a safe place, or were unable to deliver it. 

This usually means you are required to collect your parcel from your local delivery service in a timely manner.

In this case we advise you to contact your local delivery service immediately.

Order tracking - Returned to sender:
If your order has been returned to sender we will re-send your order no more then once.

Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time.

Order tracking - Awaiting collection:
If your tracking is marked as 'awaiting collection' it is your responsibility to collect it from your local delivery service.

If you have any questions or issues regarding this please contact your local delivery service immediately.

We do not process refunds for failure to collect your order.

Customs and taxes:
It is your responsibility to pay duties, customs and taxes. To find out if you will be charged for duties and taxes please refer to your local customs website.

I received a damaged or faulty item: 
Whilst we hope this never happens, if you have received a faulty or damaged item upon delivery, please contact us immediately and we will happily replace it. 

If you received a faulty product:
1. Email our customer service team at hello@biellavintage.com
2. Attach a photo of the faulty, unworn, item received within 7 days of the tracking marked as delivered

Please note: This policy specifically applies to faulty or damaged items received on arrival, that are unworn and within 7 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items after being worn or after this time period. An item is not determined to be faulty if damaged in the course of being worn.

I received the wrong items:
Sorry about that! If we accidentally sent you the wrong order or item(s) please email our customer service team at hello@biellavintage.com immediately. Please include your order details and an image of the entire order with its original shipping label and packaging. 

 

 

 
Please don't hesitate to contact our customer service team hello@biellavintage.com if you have any questions or concerns. We are here to help.